evobet Privacy Policy

1 Introduction and Applicability

evobet ("we", "our" or "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy explains how we collect, use and protect your personal information when you use our website evobet.cam.

This privacy policy applies to all services, products, mobile applications and related platforms of evobet. By using our services you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

Although this document is written in legal language, we have tried to keep it clear and easy to understand so that every user can gain a proper understanding of their rights and our responsibilities.

2 What Information We Collect

evobet collects various types of personal information that are essential for the smooth operation of our services. We collect this information directly from you or through automated means.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Financial information — bKash, Nagad, Rocket, Upay or bank account details
• Account password (stored in encrypted form)
• Identity document with selfie or photo where required

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date and time of website access
• Pages visited and time spent
• Transaction history and betting activity logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In certain cases we may receive additional information from identity verification agencies, payment processors or anti-fraud service providers, which is used to ensure the security of your account.

3 Purpose of Using Information

evobet uses your personal information only for lawful and clearly defined purposes. We process your information for the following reasons:

• Account Management: For your registration, login and account verification.
• Transaction Processing: To securely complete deposit and withdrawal requests.
• Customer Support: To assist with your questions, complaints or issues.
• Fraud Prevention: To detect and prevent unusual activity.
• Age Verification: To prevent persons under 21 years of age from using the platform.
• Responsible Gaming: To identify problematic gambling behaviour and provide support.
• Service Improvement: To improve the platform and enrich your experience.
• Legal Obligations: To fulfil applicable legal requirements.
• Marketing Communications: To send relevant offers and promotional information where you have given your consent.

We never use your information for any purpose outside this list.

4 Cookies and Tracking Technologies

evobet uses cookies and similar technologies to improve the functionality of our website and to personalise your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, such as language selection or game settings.
• Analytics Cookies: To analyse website traffic and user behaviour.
• Marketing Cookies: To display relevant advertisements based on your interests (with consent only).

4.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some website features to not work properly.

5 Data Retention Period

evobet retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a defined period for legal and financial record-keeping purposes.
• Transaction Information: Records of financial transactions are retained for an extended period, as they may fall under legal requirements.
• Marketing Communication Data: Once you withdraw your consent, your information will no longer be used for marketing purposes.

After the defined retention period ends, we securely delete or anonymise your personal information.

6 Sharing Information with Third Parties

evobet never sells or rents your personal information to third parties. However, in certain circumstances we may share necessary information with trusted partners:

6.1 Service Provider Partners

Only relevant information is shared with trusted providers engaged for payment processing (including bKash, Nagad, Rocket, Upay and banking partners), identity verification and anti-fraud services. These partners are contractually bound to comply with our privacy standards.

6.2 Game Operators

Game providers including Pragmatic Play, Spribe, JILI and PG Soft may receive limited information as required for game operation, but they may not use this information for any other purpose.

6.3 Legal Obligations

We may be required to disclose relevant information on the basis of court orders, directions from regulatory authorities or legal requirements.

6.4 Business Changes

In the event of a company merger, acquisition or asset transfer, your information may be transferred to the new entity. You will be notified before any such change.

7 Data Security Measures

evobet has adopted technical and organisational security measures of the highest standard to keep your personal information protected.

• SSL/TLS Encryption: All communications between our website and servers are secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly passwords and financial data, is protected with industry-standard encryption algorithms.
• Access Controls: Only authorised personnel can view your information, and only to the minimum extent necessary.
• Firewall and Security Monitoring: 24/7 security monitoring runs to detect unusual activity.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: All our staff are trained and aware of data protection practices.

However, no method of transmitting or storing information over the internet is completely secure. Even with our best efforts, absolute security cannot be guaranteed. Keeping your account password confidential and changing it regularly is also your responsibility.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

8.1 Right to Know

You have the right to know what information we hold about you. You can request a copy of your stored information at any time.

8.2 Right to Correction

If any of your information is inaccurate or incomplete, you can request that it be corrected. We will make the correction as soon as possible.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object at any time to your information being used for marketing purposes. We will immediately remove you from the marketing communications list.

8.5 Right to Close Account

You can request to close your evobet account at any time. To make a request, contact our customer support team via live chat or email.

9 Protection of Minors

evobet strictly does not provide services to persons under 21 years of age. Our platform is for adults only — those aged 21 and above (21+).

We verify age during the registration process. If it comes to our knowledge that any user is under 21 years of age, we will immediately close their account and delete all associated information.

If a minor in your family has accidentally created an account, please contact us immediately — we will take prompt action.

10 Policy Changes and Updates

evobet may update this privacy policy from time to time. We will notify you depending on the nature of the change:

• Major Changes: A notice will be sent to your registered email address and a clear announcement will be shown on the platform.
• Minor Changes: The effective date at the top of this page will be updated.

Continuing to use evobet after any changes will be considered as your acceptance of the updated policy. We recommend that you review this page regularly.

If you disagree with any change, you have the right to close your account. Contact our customer support team to close your account.

11 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, do not hesitate to contact us:

• Live Chat: Use the live chat on our website for direct support in Bengali, available 24/7.
• Email: [email protected] — we typically respond within 24 hours.

Your privacy is very important to us. We are committed to giving proper consideration to any request you make regarding your information and taking action as soon as possible.

Thank you for trusting evobet. We always give the highest priority to your privacy and security.